Do you have a query? No problem, we’ve got your back.
Timeouts are usually caused by a technical error. If this happens, your funds may not reflect in your account. In cases like this, our Treasury Department will credit your casino account within two working days. Alternatively, you can chat to our player support staff.
As a convenience to you, the money that you have chosen to withdraw will remain in your casino account for 24 hours, which means that you can reverse the withdrawal and use your funds to continue playing.
If you have any additional questions, chat to our player support staff.
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