Sometimes you just need a little help
Do you have a query? No problem, we’ve got your back.
How do I download the casino software?
- Click Download button.
- When asked ‘do you want to run or save this file?’ click Save.
- Install the casino.
Click here for more comprehensive instructions [link to getting started page].
How do I register an account?
- Ensure that you are connected to the internet.
- Click Sign Up button.
- Register an account.
- Complete the registration process.
How do I deposit into my account?
- Once you have logged in, go to the Bank button.
- Under Deposit, select your deposit method.
What happens if my banking transaction times out?
Timeouts are usually caused by a technical error. If this happens, your funds may not reflect in your account. In cases like this, our Treasury Department will credit your casino account within two working days. Alternatively, you can chat to our player support staff.
How do I make a withdrawal?
- Click on the Bank button and select Withdrawal
- Enter the amount you want to withdraw
- You can receive your money through various payment options. View them here
As a convenience to you, the money that you have chosen to withdraw will remain in your casino account for 24 hours, which means that you can reverse the withdrawal and use your funds to continue playing.
How do I reverse a withdrawal?
- Click on the Bank tab and select Reverse Withdrawal
- Your pending withdrawals will display
- Enter the new amount that you want to withdraw, or reverse the entire withdrawal
If you have any additional questions, chat to our player support staff.